Return and Exchange

The Right of Withdrawal and Exchange

When shopping through Betterfelt North America's online shop, you have 30 day of Right to Withdraw and Exchange the goods from the day you receive them. Meaning you can receive the package, pack the items out and see if they are as expected and the size fits.

 

Terms of using the Right of Withdrawal or Exchange

The goods are sent together with a filled out Return Formular to Betterfelt North America in the same condition and quantity as on delivery. This includes that the goods must be unused and in original packaging. It is not required that the packaging is unbroken.

The goods and a copy of relevant invoice are sent to the following address of return:

Betterfelt North America
3080 Yonge Street
Suite 6060
Toronto, ON, M4N 3N1
Canada

Betterfelt North America recommends that the product is returned with a shipping option that provides tracking codes. By this any doubt is removed whether the goods have been delivered to Betterfelt.com or not, and you have the opportunity to advertise for the package if no delivery should have taken place.
 
You will find your Return Form here: Return Form

The Right of Withdrawal

When The Right to Withdrawal is used, the cost of the purchase and the shipping fee get refunded. The shipping fee is not refundable if the original order consists of multiple items and only some of the items are withdrawn.

Withdrawal can also be done by refusing to receive the package or deliver it personally to us.

When Betterfelt North America has received the returned item, you get an email confirming this. The email provides information of the subsequent process, and when you can expect to get your money refunded.

Expect a processing time up to 7 days on return packages, as all goods returned are checked systematically. The cost of the purchase is refunded to your account within a few days and latest 30 days after Betterfelt Noth America has received and accepted the returned goods.

If you have paid by bank transfer when making the purchase, you must provide us with the registration number and account number for the account you want us to transfer the amount to.

When Betterfelt North America has processed the withdrawn purchase and the amount is transferred to your account, we will send a credit note to your email.

 

Note

The cost of returning the goods to Betterfelt North America is the customer's own expense. This also applies if the customer refuses to accept his order. The package is rejected by Betterfelt North America if it is returned as COD (cash on delivery) or without postage or with no distribution.

The Right of Withdrawal does not apply to custom made products.

 

The Right of Exchange

Is the product not as expected or have you ordered the wrong size, you can choose to exchange it. To facilitate the procedure, you must return the product and a copy of the relevant invoice and then order a new product through our online shop.

 

The First Product Purchased

When Betterfelt North America receives the returned item we will refund the cost of purchase and delivery. The shipping fee is not refundable if the original order consists of multiple items and only some of the items are to be exchanged.

When Betterfelt North America has received the returned item, you get an email confirming this. The email provides information of the subsequent process, and when you can expect to get your money refunded.

Expect a processing time up to 7 days on return packages, as all goods returned are checked systematically. The cost of the purchase is refunded to your account within a few days and latest 30 days after Betterfelt North America has received and accepted the returned goods.

If you have paid by bank transfer when making the purchase, you must provide us with the registration number and account number for the account you want us to transfer the amount to.

When Betterfelt North America has processed the returned item and the amount is transferred to your account, we will send a credit note to your email.

 

The New Product

When Betterfelt North America receives your new order, you get a new order confirmation sent to your email and your order is treated as a new purchase.

The warranty period of the new product is valid from the date you receive it.

 

Note

The cost of returning the goods to Betterfelt North America is the customer's own expense. The package is rejected by Betterfelt North America if it is returned as COD (cash on delivery) or without postage or with no distribution.

The Right of Exchange does not apply to custom made products.